These changes include new and updated requirements and implementation guidance due to come into effect. The new rules will be introduced in two phases: the first on 31^st October 2025 and the second on 30^th June 2026.

Key changes coming into effect from 31 October

• prompt new customers to set a financial limit before they make their first deposit and make it easy for them to review and alter their limit.
• remind consumers every six months to review their account and transaction information to help customers keep control of their gambling spend.
• offer financial limits using free text and at the account level to help customers set meaningful limits.
• provide financial limit setting facilities via a direct link on the homepage and deposit pages, minimising the number of clicks to reach these pages.
• present setting a financial limit as the default choice, asking customers who choose to opt out to confirm they don’t want to set a limit.

Key changes coming into effect from 30 June 2026

• Offer gross deposit limits and, where applicable, reintroduce them as an option.
• For existing customers who already have a different type of limit on their account such as a net deposit limit by next June the choice to switch to a gross deposit limit will be made available to them.
• Label only gross deposit limits as “deposit limits.”
• Ensure gross deposit limits are displayed with equal prominence to other types of financial limits.

Operators may continue to offer net deposit limits alongside gross deposit limits to maintain consumer choice. More information on the June 2026 changes can be found on the Gambling Commission website.

Additional Clarifications and Guidance

The Gambling Commission (and Luke ARC) has received numerous inquiries and feedback concerning the aforementioned changes; they have offered some responses and clarifications regarding the following:

Free text limit fields – The Commission has clarified that operators may include simple rules in free text fields, such as pound increments or specific multiples, to help prevent user error. However, these rules must not influence or nudge customers toward certain limits. The purpose of free text entry is to allow customers to set limits that are right for them, so pre-filled or greyed out suggestions are not permitted.

Messaging and reminders – Customers who are active will start getting reminders every six months if they already have a financial limit set, or once a year if they don’t, to check their account activity and think about establishing limits.

Fixed vs rolling limit periods – Operators can decide whether limits reset globally or individually based on when they were set, but this must be made clear to customers.

Equal prominence – Deposit limits must be presented as visibly and accessibly as other financial limit types, ensuring customers see all available options.

More detail around these clarification points was provided by the commission and can be found on their original update, we advise reading them in full.

OUR RECOMMENDATIONS

First and foremost, make sure that your systems, policies, and procedures are fully prepared for the upcoming deadline, which is just around the corner on October 31st. Additionally, keep in mind the changes that will take effect in June next year, so you can start planning for that aspect of the recent updates.

When it comes to messages and reminders, consider carefully how to schedule them to align with your business model and maintain a record of these changes so that the information can be provided to the Commission if you are ever required to present evidence demonstrating your compliance with the new changes.

Train staff and test systems to reflect the new RTS 12 requirements, ensuring staff clearly understand and can explain financial limit options to customers. At the same time, conduct internal audits and user testing to confirm that customer journeys are smooth and systems function correctly.

If you have any questions regarding Financial Limit Rules and Customer Led Tools , please do not hesitate to Contact Us.

LINKS TO FULL DETAILS

Read the Gambling Commissions update here